Victim of cyber fraud? Bank on One Zero Zero


A central command will ensure that victims do not lose the first 24 hours after the crime in running around between police stations. This could help them get their money back

The Bangalore Police, especially the Cybercrime Economic and Narcotics (CEN) police stations, have finally taken cognisance of the fact that cybercrimes need a different kind of treatment. If the money trail is tracked as soon as the crime occurs, there are greater chances of the victim getting back his/her money.

Acknowledging that time is of the essence, the City police have initiated a pilot project where victims of online fraud can dial 100 and report the incident on the phone and action will be taken immediately.

Isha Pant, DCP Command Centre, told Bangalore Mirror that the police department did a soft launch of this pilot project on December 22. “We were able to freeze a few bank accounts of some cases we worked on. If anyone gets duped online, or is a victim of financial crimes or social media frauds, we will register the complaint over the phone immediately. We have already tied up with the Reserve Bank of India (RBI) and banks are responding to us.”

Cybercrime complaints have jumped from four to five calls a day to nearly 20 calls a day, said an officer, indicating that this category of crime is on the rise.

“The banks told the police department that a two-hour window is required for freezing of bank accounts as per norms. If the banks don’t respond, there is an escalation mechanism to bring it to the notice of the nodal officer and if there is no response from him/her, then there is a third level, which is the Reserve Bank

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of India. This is so the golden hours are not wasted,” said Pant.

We were able to freeze a few bank accounts of some cases we worked on. If anyone gets duped online, or is a victim of financial crimes or social media frauds, we will register the complaint over the phone immediately. We have already tied up with the Reserve Bank of India (RBI) and banks are responding to us.”

– Isha Pant, DCP Command Centre

For the pilot project, there are around 22 staff working round-the-clock in three shifts. A police officer from the cybercrime division will visit the control room to check on the progress of the cases. The police will investigate while those who answer the calls are from an outsourced private agency.

In Chennai, cybercrime cells launched on August 1 in 12 police districts are reporting successful resolution of cases. With most crimes reported within 24 hours of their occurrence, cybercrime cells have been able to resolve the cases and recover the lost money. Some cases involving fraudulent transactions in foreign locations have also been solved.

How to report a cybercrime

* Dial 100

* Choose option for Cyber crimes

* Operator will collect pedigree information from victim

* A case is generated

* A case worker (cybercrime police investigator) will get in touch with the respective bank, nodal officer and even the RBI

* Bank account of the accused is frozen to ensure cash is not withdrawn.

* FIR is generated



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Sagar Biswas

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