rt-pcr: Bengaluru: Three refused boarding as Covid-19 negative report lapsed by a minute | Bengaluru News – Times of India

Bengaluru: A family of three, including a pregnant woman, was denied boarding on an IndiGo flight to Dubai, citing that the 48-hour validity of their RT-PCR negative test reports had lapsed by one minute.
They were not allowed to board the flight even though they took Rapid RT-PCR tests at the airport for Rs 3,000 each. All Indian passengers headed to the UAE must clear this pre-departure test, besides carrying RT-PCR negative reports not older than 48 hours.
Rukhsar Memon, 28, husband Suhail Syed, 39, and his mother Mamtaz Munawar, 63, had come to Bengaluru for their annual holiday at their Nandidurga Road home on October 9 this year.
IndiGo termed the incident “unfortunate” and said that the passengers will be “suitably compensated” for additional expenses.
Airline staff dragged matter for 3 hours: Flyers
On Tuesday morning, the family went to the Kempegowda International Airport (KIA) to board the IndiGo flight 6E 95 from Bengaluru to Dubai scheduled to take off at 1.15pm.As per pre-departure requirement for UAE travelers, the three, including 13-week pregnant Rukhsar, took Rapid RT-PCR tests outside KIA and secured negative reports for Rs 9,000 before reaching the IndiGo check-in counter around 10am on Tuesday. Then came the one-minute shocker.
“We were denied boarding for the 1.15pm flight on Tuesday as the IndiGo ground staff said our initial RT-PCR test reports showed that our samples were collected at 1.15pm on Sunday,” recalled Suhail, who works as a sales executive with a Dubai-based health insurance firm. The airline calculates the 48-hour validity period from the time of sample collection.
The IndiGo ground staff told the family that by the time the flight takes off at 1.15pm, their RT-PCR reports will be “aged one minute over the mandated 48 hours”. “We requested the IndiGo manager at the airport to kindly consider us since we were well within the 48-hour validity when we reached the airport. My pregnant wife and my elderly mother were travelling with me. The employees were rude to us, especially the airline manager, as they dragged us for three long hours and finally denying us boarding,” said Suhail on his family’s ordeal.
Sources with IndiGo’s ground staff confirmed the incident and said they were following the Covid protocol rules. The passengers’ RT-PCR reports would have lapsed by a minute if they had been boarded. The flight took off from Bengaluru at 1.41pm without the Bengaluru family.
The family had to reschedule the tickets to Dubai costing Rs 25,000 each to Tuesday, November 23, by paying IndiGo an additional Rs 9,000. They will return to the airport next week with fresh RT-PCR test reports within 48 hours and will undergo Rapid RT-PCR tests once again at the airport by paying Rs 9,000 before boarding the IndiGo flight to Dubai.
The family has lodged a complaint with IndiGo about the incident due to which they had to undergo humiliation and financial losses. There was no official response from the airline till Thursday evening.

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Sagar Biswas

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