Double booking of beds costs 82-year-old her life


Due to a glitch by Palike’s software, private hospitals are refusing treatment and turning away patients because they are receiving multiple bookings for one bed


Many hospitals are turning away patients despite Bruhat Bengaluru Mahanagara Palike (BBMP) confirming the beds at private hospitals due to a case of double or multiple booking. In a recent case, an 82-year-old woman died after being refused treatment by the hospital as they had multiple bookings for the same bed.

Private hospitals claim that they are receiving multiple bookings for a single bed and are left with no option than turning away the extra patients by providing the bed to one patient. Volunteers who are helping the patients and their family members by coordinating with the BBMP in booking hospital beds say that often hospitals are sending back the patients by claiming that the bed has already been booked and occupied by another patient.

“This is becoming very common and hospitals say that they often receive two bookings for a single bed. Two families, both in critical conditions, would be in need of an ICU bed and both will have a confirmation booking from BBMP. But the hospital can admit only one patient,” said one volunteer.


Two families, both in critical conditions, would be in need of an ICU bed and both will have a confirmation booking from BBMP. But the hospital can admit only one patient

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– A volunteer

In a recent incident, an 82-year-old woman whose son had contacted the BBMP helpline requesting for an ICU bed for his mother, was sent away from the hospital without providing any emergency treatment or oxygen. Her son had received the screenshot of the booking from the BBMP and despite that, the hospital refused to admit her stating that they had no beds available.

The son who again started searching for ICU beds in city, waited all night outside the hospital with the hope of arranging for emergency treatment and oxygen at the least. On Tuesday early morning, he managed to take her to Victoria Hospital after confirming a bed, but she died within a few minutes as she was not on oxygen until then nor had received any treatment for hours.

One of the private hospitals which had refused to take the patient said that the portal does not get updated immediately and one bed would be booked for two and they take the patient whoever has arrived first and send back the other one. BBMP Commissioner Gaurav Gupta said that he would look into the issue and address these complaints.



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Sagar Biswas

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