Covid-19: Now, helpline for Bengaluru South | Bengaluru News – Times of India

BENGALURU: Bengaluru South MP Tejasvi Surya on Friday launched ‘Covid Raksha’, a one-stop Covid-19 helpline for residents of Bengaluru South.
As part of the initiative, the MP’s office has set up a helpline accessible by phone and WhatsApp on 080-61914960 for citizens to report symptoms, enquire about testing, seek guidance on turning positive or reach out for urgent care.
“Reports of patients helplessly knocking on doors of different hospitals for medical treatment deeply concerned me. We wanted to resolve that problem,” Surya said in a statement.
“The Covid Raksha platform can provide a patient emergency care at their homes with the help of oxygen concentrators and cylinders. Expert doctors will continuously monitor and guide patients through tele or video consultation.
“The platform decentralises and automates most of the processes, helping in managing the pandemic operations in a better way,” he said in the statement.
The interactive voice response and WhatsApp flow is available in three languages including Kannada, English and Hindi.
“For emergency requests, a doctor is assigned to reach out to the citizen within 15 minutes. Covid Raksha is supported by 3,200 doctors and 350 more doctors well-versed in Kannada. The platform has also enabled 100 oxygen concentrators and 200 oxygen cylinders for Bengaluru South.
Over 300 volunteers manage phone calls with 300 more on the ground to support delivery options,” the statement said.

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Sagar Biswas

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