Bengaluru: Woman sues service provider for 200GB data loss, wins Rs 3,000 | Bengaluru News – Times of India

BENGALURU: A city woman who took a mobile service provider to court for abruptly discontinuing her internet data plan has been awarded a compensation of Rs 3,000. The firm has also been directed to restore the 200GB data which was supposed to be rolled over to the next billing cycle.
Vidhya MK, 46, of Byrasandra in CV Raman Nagar, was shocked when her mobile data service was snapped in August 2019. Realising she had 200GB unused data, she found that her service provider Airtel had discontinued her plan. An infuriated Vidhya contacted customer care representatives via phone and email only to be told that the 200GB data had vanished due to reasons which were not clear.
With repeated requests to Airtel yielding no results, she finally approached the Bengaluru Urban 2nd additional district consumer disputes redressal commission in Shantinagar on November 19, 2019 with a complaint against the service provider and decided to argue the case on her own without an attorney. Airtel’s lawyer argued Vidhya’s claim held no value as her Rs 300 monthly postpaid mobile plan, which was a corporate one, was changed to an individual pack and thus didn’t have the option of data being carried over.
The court proceedings continued for 15 months, during which the judges examined arguments put forth by both the sides. They noted Airtel had failed to produce any documents for its claim on the change in pack, according to which data wouldn’t be rolled over to the next cycle. The judges slammed the company for not informing the customer about the change and abruptly discontinuing the plan.
In the verdict pronounced on February 23, 2021, the court ruled that the nodal officer of Bharti Airtel Limited’s Karnataka Circle is liable to restore Vidhya’s 200GB mobile data and pay her a compensation of Rs 2,000 for the agony caused, apart from Rs 1,000 towards her court expenses, all within 30 days of the order.

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Sagar Biswas

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