Bengaluru: CoWIN app glitch puts brakes on vaccination



Palike’s health officials have not been able to vaccinate even half of the registered beneficiaries in Phase One


Initially, it was a fear of getting the vaccine that prevented many from taking the jab. Now, health officials are staring at another problem, which if not fixed quickly, could end up causing a lot of chaos in the entire vaccination process. Major technical glitches in the CoWIN app have slowed down the vaccination process, and Bruhat Bengaluru Mahanagara Palike (BBMP) authorities have not been able to reach even 50 per cent of their target of vaccinating health workers in Phase One.

As per details, the first phase which is currently underway cov-ers the frontline workers, while the second phase would cover police, BBMP and revenue department Personnel. In the third phase, people who are above 50 years of age and those suffering from comorbid conditions woulad be vaccinated. The rest of the people would be vaccinated in the last phase. As of now, there is no clarity on whether people with morbid conditions and those above 50 have to register under the CoWIN app or not.

A senior official said, “We are yet to get clarity on the issue. As of now, it looks like that they need to register themselves on the CoWIN app. If the technical issues persist, it could lead to a lot of issues as more people are added to the beneficiaries’ list.”


If the technical issues persist, it could lead to a lot of issues as more people are added to the beneficiaries’ list

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–A senior BBMP official

A health expert said, “Unlike the current phase, there will a higher number of participants from the comorbid category or those falling in the above-50

category. Going by the current process, one needs to apply on the CoWIN app and wait for the message. These people would be given an appointment and based on that; they need to turn up at the respective vaccination site. These could lead to a lot of inconvenience for the phases to come. If 100 people are called by the app and hardly 60 are inoculated, what will happen to the remaining 40? They cannot come the next day as another 100 would have been given appointment. As per the app, you cannot have any on-spot vaccinations.”

“How would you deal with the general public who would have wasted their precious day without getting vaccinated? There are a lot of issues that need to be dealt

with before we start vaccinating the public,” wondered another health official.

A BBMP official pointed out glitches on Day One. “While vaccination was to begin on Jan 16, many of the beneficiaries received messages only at 9.30 pm on Jan 15 which meant that till then, they were left waiting and wondering. It will be very inconvenient for the people to get the jab if they get messages so late.”



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Sagar Biswas

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