Bengaluru Flight: Friday was a dreadful day for Bengaluru fliers, with 28 outgoing flights from Kempegowda International Airport and 25 inbound flights abruptly cancelled due to a global Microsoft system outage. At least 77 flights had significant delays. The majority of the cancelled flights were operated by Indigo.
Because airlines failed to notify travelers of the cancelation, hundreds suffered as they took a taxi to the airport and then had to return home, incurring double costs. Queues moved slowly in both Terminals 1 and 2 of the airport, as fliers were manually checked in and issued a paper boarding pass within the terminal.
Flights had to be canceled due to the massive crowd of passengers queuing for checks,” stated an airport official. Both incoming and leaving planes were delayed by an average of 45-50 minutes. Vibhor V, an Analytics consultant, was among those who had their flights cancelled. He traveled from Bannerghatta to Mumbai to take his flight (6E 5376), which left T1 at 7.15 p.m., after completing the web check-in and receiving his boarding card.
A person shared experience: I arrived at 4.15 p.m. and was surprised when the CISF staff refused to allow me to enter the terminal. They attempted but were unable to scan my boarding card. They informed me that my flight had been cancelled according to their records. They directed me to the Indigo counter for a refund or reschedule of the flight.” When he got to that desk, he observed hundreds of people waiting for their refunds. “Indigo said they couldn’t